Независимая энергосбытовая компания

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Логотип РН-Энерго

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Описание

Выполнение лицензионных требований Федеральным законом от 29.12.2017 N 451-ФЗ "О внесении изменений в Федеральный закон "Об электроэнергетике". Выполнение лицензионных требований Способы заочного обслуживания Для получения необходимой информации по вопросам энергоснабжения вы можете обратиться посредством способов заочного обслуживания клиентов. Способы заочного обслуживания Горячая линия по вопросам коррупции, этики и комплаенс В Группе «Интер РАО» функционирует Горячая линия для сбора и проверки информации о нарушениях требований законодательства, нормативных документов и Кодекса корпоративной этики ПАО «Интер РАО», в том числе о признаках и фактах мошенничества и коррупции в Группе. Горячая линия по вопросам коррупции, этики и комплаенс Порядок подачи обращений, претензий и жалоб Порядок подачи обращений, претензий и жалоб

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                    [IS_HTML_CAPTION] => N
                    [REQUIRED] => N
                    [IS_INPUT_CAPTION_IMAGE] => N
                    [HTML_CODE] => 
                    [STRUCTURE] => Array
                        (
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                                (
                                    [ID] => 82
                                    [FIELD_ID] => 15
                                    [QUESTION_ID] => 15
                                    [TIMESTAMP_X] => 02.12.2020 12:06:59
                                    [MESSAGE] =>  
                                    [VALUE] => 
                                    [FIELD_TYPE] => email
                                    [FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [C_SORT] => 0
                                    [ACTIVE] => Y
                                )

                        )

                    [VALUE] => 
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            [SIMPLE_QUESTION_153] => Array
                (
                    [CAPTION] => Выберите тему обращения
                    [IS_HTML_CAPTION] => N
                    [REQUIRED] => Y
                    [IS_INPUT_CAPTION_IMAGE] => N
                    [HTML_CODE] => 
                    [STRUCTURE] => Array
                        (
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                                (
                                    [ID] => 84
                                    [FIELD_ID] => 17
                                    [QUESTION_ID] => 17
                                    [TIMESTAMP_X] => 01.07.2022 10:53:33
                                    [MESSAGE] => Общая информация о Компании
                                    [VALUE] => 18
                                    [FIELD_TYPE] => dropdown
                                    [FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [C_SORT] => 0
                                    [ACTIVE] => Y
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                            [1] => Array
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                                    [ID] => 85
                                    [FIELD_ID] => 17
                                    [QUESTION_ID] => 17
                                    [TIMESTAMP_X] => 01.07.2022 10:53:33
                                    [MESSAGE] => Запрос коммерческого предложения
                                    [VALUE] => 19
                                    [FIELD_TYPE] => dropdown
                                    [FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [C_SORT] => 10
                                    [ACTIVE] => Y
                                )

                            [2] => Array
                                (
                                    [ID] => 87
                                    [FIELD_ID] => 17
                                    [QUESTION_ID] => 17
                                    [TIMESTAMP_X] => 01.07.2022 10:53:33
                                    [MESSAGE] => Платные услуги
                                    [VALUE] => 20
                                    [FIELD_TYPE] => dropdown
                                    [FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [C_SORT] => 30
                                    [ACTIVE] => Y
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                            [3] => Array
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                                    [ID] => 88
                                    [FIELD_ID] => 17
                                    [QUESTION_ID] => 17
                                    [TIMESTAMP_X] => 01.07.2022 10:53:33
                                    [MESSAGE] => Вопросы по действующим и новым договорам
                                    [VALUE] => 21
                                    [FIELD_TYPE] => dropdown
                                    [FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [C_SORT] => 40
                                    [ACTIVE] => Y
                                )

                            [4] => Array
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                                    [ID] => 89
                                    [FIELD_ID] => 17
                                    [QUESTION_ID] => 17
                                    [TIMESTAMP_X] => 01.07.2022 10:53:33
                                    [MESSAGE] => Передача показаний
                                    [VALUE] => 22
                                    [FIELD_TYPE] => dropdown
                                    [FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [C_SORT] => 50
                                    [ACTIVE] => Y
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                            [5] => Array
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                                    [ID] => 90
                                    [FIELD_ID] => 17
                                    [QUESTION_ID] => 17
                                    [TIMESTAMP_X] => 01.07.2022 10:53:33
                                    [MESSAGE] => Вопросы по платёжному документу
                                    [VALUE] => 23
                                    [FIELD_TYPE] => dropdown
                                    [FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [C_SORT] => 60
                                    [ACTIVE] => Y
                                )

                            [6] => Array
                                (
                                    [ID] => 91
                                    [FIELD_ID] => 17
                                    [QUESTION_ID] => 17
                                    [TIMESTAMP_X] => 01.07.2022 10:53:33
                                    [MESSAGE] => Вопросы по оплате
                                    [VALUE] => 24
                                    [FIELD_TYPE] => dropdown
                                    [FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [C_SORT] => 70
                                    [ACTIVE] => Y
                                )

                            [7] => Array
                                (
                                    [ID] => 92
                                    [FIELD_ID] => 17
                                    [QUESTION_ID] => 17
                                    [TIMESTAMP_X] => 01.07.2022 10:53:33
                                    [MESSAGE] => Вопросы по задолженности
                                    [VALUE] => 25
                                    [FIELD_TYPE] => dropdown
                                    [FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [C_SORT] => 80
                                    [ACTIVE] => Y
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                            [8] => Array
                                (
                                    [ID] => 93
                                    [FIELD_ID] => 17
                                    [QUESTION_ID] => 17
                                    [TIMESTAMP_X] => 01.07.2022 10:53:33
                                    [MESSAGE] => Актуализация профиля Клиента в ЛКК
                                    [VALUE] => 26
                                    [FIELD_TYPE] => dropdown
                                    [FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [C_SORT] => 90
                                    [ACTIVE] => Y
                                )

                            [9] => Array
                                (
                                    [ID] => 94
                                    [FIELD_ID] => 17
                                    [QUESTION_ID] => 17
                                    [TIMESTAMP_X] => 01.07.2022 10:53:33
                                    [MESSAGE] => Расчёты / начисления по договору
                                    [VALUE] => 27
                                    [FIELD_TYPE] => dropdown
                                    [FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [C_SORT] => 100
                                    [ACTIVE] => Y
                                )

                            [10] => Array
                                (
                                    [ID] => 95
                                    [FIELD_ID] => 17
                                    [QUESTION_ID] => 17
                                    [TIMESTAMP_X] => 01.07.2022 10:53:33
                                    [MESSAGE] => Техническая поддержка 
                                    [VALUE] => 28
                                    [FIELD_TYPE] => dropdown
                                    [FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [C_SORT] => 110
                                    [ACTIVE] => Y
                                )

                            [11] => Array
                                (
                                    [ID] => 96
                                    [FIELD_ID] => 17
                                    [QUESTION_ID] => 17
                                    [TIMESTAMP_X] => 01.07.2022 10:53:33
                                    [MESSAGE] => Качество обслуживания
                                    [VALUE] => 29
                                    [FIELD_TYPE] => dropdown
                                    [FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [C_SORT] => 120
                                    [ACTIVE] => Y
                                )

                            [12] => Array
                                (
                                    [ID] => 97
                                    [FIELD_ID] => 17
                                    [QUESTION_ID] => 17
                                    [TIMESTAMP_X] => 01.07.2022 10:53:33
                                    [MESSAGE] => Вопросы комплаенс
                                    [VALUE] => 30
                                    [FIELD_TYPE] => dropdown
                                    [FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [C_SORT] => 130
                                    [ACTIVE] => Y
                                )

                            [13] => Array
                                (
                                    [ID] => 98
                                    [FIELD_ID] => 17
                                    [QUESTION_ID] => 17
                                    [TIMESTAMP_X] => 01.07.2022 10:53:33
                                    [MESSAGE] => Вопросы по приборам учёта
                                    [VALUE] => 31
                                    [FIELD_TYPE] => dropdown
                                    [FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [C_SORT] => 140
                                    [ACTIVE] => Y
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                            [14] => Array
                                (
                                    [ID] => 99
                                    [FIELD_ID] => 17
                                    [QUESTION_ID] => 17
                                    [TIMESTAMP_X] => 01.07.2022 10:53:33
                                    [MESSAGE] => Вопросы качества энергоснабжения
                                    [VALUE] => 32
                                    [FIELD_TYPE] => dropdown
                                    [FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [C_SORT] => 150
                                    [ACTIVE] => Y
                                )

                            [15] => Array
                                (
                                    [ID] => 262
                                    [FIELD_ID] => 17
                                    [QUESTION_ID] => 17
                                    [TIMESTAMP_X] => 01.07.2022 10:53:33
                                    [MESSAGE] => Прочие вопросы
                                    [VALUE] => 
                                    [FIELD_TYPE] => dropdown
                                    [FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [C_SORT] => 250
                                    [ACTIVE] => Y
                                )

                        )

                    [VALUE] => 
                )

            [SIMPLE_QUESTION_177] => Array
                (
                    [CAPTION] => Уточняющий вопрос
                    [IS_HTML_CAPTION] => N
                    [REQUIRED] => N
                    [IS_INPUT_CAPTION_IMAGE] => N
                    [HTML_CODE] => 
                    [STRUCTURE] => Array
                        (
                            [0] => Array
                                (
                                    [ID] => 257
                                    [FIELD_ID] => 58
                                    [QUESTION_ID] => 58
                                    [TIMESTAMP_X] => 25.04.2022 12:29:42
                                    [MESSAGE] =>  
                                    [VALUE] => 
                                    [FIELD_TYPE] => text
                                    [FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [C_SORT] => 0
                                    [ACTIVE] => Y
                                )

                        )

                    [VALUE] => 
                )

            [SIMPLE_QUESTION_888] => Array
                (
                    [CAPTION] => Я даю согласие на обработку своих персональных данных в соответствии с Политикой ООО «РН-Энерго» в отношении обработки персональных данных
                    [IS_HTML_CAPTION] => Y
                    [REQUIRED] => Y
                    [IS_INPUT_CAPTION_IMAGE] => N
                    [HTML_CODE] => 
                    [STRUCTURE] => Array
                        (
                            [0] => Array
                                (
                                    [ID] => 73
                                    [FIELD_ID] => 13
                                    [QUESTION_ID] => 13
                                    [TIMESTAMP_X] => 17.08.2021 17:19:33
                                    [MESSAGE] =>  Y
                                    [VALUE] => 
                                    [FIELD_TYPE] => checkbox
                                    [FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [C_SORT] => 0
                                    [ACTIVE] => Y
                                )

                        )

                    [VALUE] => 
                )

        )

    [SUBMIT_BUTTON] => 
    [APPLY_BUTTON] => 
    [RESET_BUTTON] => 
    [REQUIRED_STAR] => *
    [CAPTCHA_IMAGE] => 
    [CAPTCHA_FIELD] => 
    [CAPTCHA] => 

    [SUB_QUESTIONS] => Array
        (
            [18] => Array
                (
                    [0] => Array
                        (
                            [ID] => 100
                            [MESSAGE] => Консультация по общим вопросам о Компании
                        )

                    [1] => Array
                        (
                            [ID] => 101
                            [MESSAGE] => Консультация  о профильных организациях
                        )

                    [2] => Array
                        (
                            [ID] => 102
                            [MESSAGE] => Консультация по другим общим вопросам
                        )

                )

            [19] => Array
                (
                    [0] => Array
                        (
                            [ID] => 103
                            [MESSAGE] => Общие вопросы по коммерческому предложению
                        )

                    [1] => Array
                        (
                            [ID] => 104
                            [MESSAGE] => Формирование коммерческого предложения
                        )

                    [2] => Array
                        (
                            [ID] => 105
                            [MESSAGE] => Согласование коммерческого предложения
                        )

                )

            [20] => Array
                (
                    [0] => Array
                        (
                            [ID] => 106
                            [MESSAGE] => Консультация по платным услугам
                        )

                    [1] => Array
                        (
                            [ID] => 107
                            [MESSAGE] => Оформление заявки на платную услугу
                        )

                    [2] => Array
                        (
                            [ID] => 108
                            [MESSAGE] => Оплата услуги
                        )

                    [3] => Array
                        (
                            [ID] => 109
                            [MESSAGE] => Консультация о статусе исполнения заявки на платную услугу
                        )

                    [4] => Array
                        (
                            [ID] => 110
                            [MESSAGE] => Оформление отказа от платной услуги
                        )

                    [5] => Array
                        (
                            [ID] => 111
                            [MESSAGE] => Изменение заказа на платную услугу
                        )

                    [6] => Array
                        (
                            [ID] => 112
                            [MESSAGE] => Прочее
                        )

                )

            [21] => Array
                (
                    [0] => Array
                        (
                            [ID] => 113
                            [MESSAGE] => Заключение договора
                        )

                    [1] => Array
                        (
                            [ID] => 114
                            [MESSAGE] => Переоформление договора на новое лицо
                        )

                    [2] => Array
                        (
                            [ID] => 115
                            [MESSAGE] => Расторжение договора
                        )

                    [3] => Array
                        (
                            [ID] => 116
                            [MESSAGE] => Изменение договора
                        )

                    [4] => Array
                        (
                            [ID] => 117
                            [MESSAGE] => Временное ограничение режима потребления электроэнергии по заявлению потребителя
                        )

                    [5] => Array
                        (
                            [ID] => 118
                            [MESSAGE] => Разногласия при заключении договора энергоснабжения
                        )

                    [6] => Array
                        (
                            [ID] => 119
                            [MESSAGE] => Присоединить субабонета
                        )

                    [7] => Array
                        (
                            [ID] => 120
                            [MESSAGE] => Подача/снятие напряжения (в рамках уведомления об ограничении по ДЗ)
                        )

                    [8] => Array
                        (
                            [ID] => 121
                            [MESSAGE] => Приостановка/возобновление расчетов
                        )

                )

            [22] => Array
                (
                    [0] => Array
                        (
                            [ID] => 122
                            [MESSAGE] => Передача показаний
                        )

                    [1] => Array
                        (
                            [ID] => 123
                            [MESSAGE] => Консультация по общим вопросам показаний ПУ
                        )

                    [2] => Array
                        (
                            [ID] => 124
                            [MESSAGE] => Корректировка показаний
                        )

                    [3] => Array
                        (
                            [ID] => 125
                            [MESSAGE] => Консультация по другим вопросам показаний ПУ
                        )

                )

            [23] => Array
                (
                    [0] => Array
                        (
                            [ID] => 126
                            [MESSAGE] => Консультация по выдаче ПД на бумажном носителе
                        )

                    [1] => Array
                        (
                            [ID] => 127
                            [MESSAGE] => Консультация по доставке ПД посредством ЭДО
                        )

                    [2] => Array
                        (
                            [ID] => 128
                            [MESSAGE] => Консультация по другим вопросам ПРД
                        )

                )

            [24] => Array
                (
                    [0] => Array
                        (
                            [ID] => 129
                            [MESSAGE] => Способы оплаты
                        )

                    [1] => Array
                        (
                            [ID] => 130
                            [MESSAGE] => Корректировка платежей
                        )

                    [2] => Array
                        (
                            [ID] => 131
                            [MESSAGE] => Розыск платежа
                        )

                    [3] => Array
                        (
                            [ID] => 132
                            [MESSAGE] => Сверка оплаты
                        )

                    [4] => Array
                        (
                            [ID] => 133
                            [MESSAGE] => Прочее
                        )

                )

            [25] => Array
                (
                    [0] => Array
                        (
                            [ID] => 134
                            [MESSAGE] => Вопросы по дебиторской задолженности
                        )

                    [1] => Array
                        (
                            [ID] => 135
                            [MESSAGE] => Введение  ограничения режима потребления 
                        )

                    [2] => Array
                        (
                            [ID] => 136
                            [MESSAGE] => Прочее
                        )

                )

            [26] => Array
                (
                    [0] => Array
                        (
                            [ID] => 137
                            [MESSAGE] => Изменение профиля Клиента
                        )

                    [1] => Array
                        (
                            [ID] => 138
                            [MESSAGE] => Консультация о способах изменения профиля клиента
                        )

                    [2] => Array
                        (
                            [ID] => 139
                            [MESSAGE] => Оформление согласия/отказа на обработку персональных данных
                        )

                    [3] => Array
                        (
                            [ID] => 140
                            [MESSAGE] => Изменение иных параметров профиля клиента
                        )

                )

            [27] => Array
                (
                    [0] => Array
                        (
                            [ID] => 141
                            [MESSAGE] => Общие вопросы по расчётам и начислениям
                        )

                    [1] => Array
                        (
                            [ID] => 142
                            [MESSAGE] => Расчёты
                        )

                    [2] => Array
                        (
                            [ID] => 143
                            [MESSAGE] => Расчёт пени
                        )

                    [3] => Array
                        (
                            [ID] => 144
                            [MESSAGE] => Перерасчёт предыдущих периодов
                        )

                    [4] => Array
                        (
                            [ID] => 145
                            [MESSAGE] => Выдача справок
                        )

                    [5] => Array
                        (
                            [ID] => 146
                            [MESSAGE] => Прочее
                        )

                )

            [28] => Array
                (
                    [0] => Array
                        (
                            [ID] => 147
                            [MESSAGE] => Консультация по работе в ЛКК
                        )

                    [1] => Array
                        (
                            [ID] => 148
                            [MESSAGE] => Консультация по работе c ЭДО
                        )

                    [2] => Array
                        (
                            [ID] => 149
                            [MESSAGE] => Консультация по официальному сайту компании 
                        )

                )

            [29] => Array
                (
                    [0] => Array
                        (
                            [ID] => 150
                            [MESSAGE] => Интерактивные сервисы 
                        )

                    [1] => Array
                        (
                            [ID] => 151
                            [MESSAGE] => Дистанционное обслуживание
                        )

                )

            [30] => Array
                (
                    [0] => Array
                        (
                            [ID] => 152
                            [MESSAGE] => Проявление мошеннических и(или) коррупционных действий
                        )

                    [1] => Array
                        (
                            [ID] => 153
                            [MESSAGE] => Риск нарушения антимонопольного законодательства
                        )

                )

            [31] => Array
                (
                    [0] => Array
                        (
                            [ID] => 154
                            [MESSAGE] => Консультация по общим вопросам ПУ 
                        )

                    [1] => Array
                        (
                            [ID] => 155
                            [MESSAGE] => Консультация по техническим характеристикам, эксплуатации ПУ, автоматизированным системам учета, сроку меожповерочного интервала
                        )

                    [2] => Array
                        (
                            [ID] => 156
                            [MESSAGE] => Консультация по изменению данных ПУ
                        )

                    [3] => Array
                        (
                            [ID] => 157
                            [MESSAGE] => Ввод данных ПУ
                        )

                    [4] => Array
                        (
                            [ID] => 158
                            [MESSAGE] => Перепрограммирование ПУ
                        )

                    [5] => Array
                        (
                            [ID] => 159
                            [MESSAGE] => Консультация по замене/установке ПУ/Ввод ПУ в эксплуатацию
                        )

                    [6] => Array
                        (
                            [ID] => 160
                            [MESSAGE] => Консультация по другим вопросам о ПУ
                        )

                )

            [32] => Array
                (
                    [0] => Array
                        (
                            [ID] => 161
                            [MESSAGE] => Консультация по качеству электроэнергии
                        )

                    [1] => Array
                        (
                            [ID] => 162
                            [MESSAGE] => Нарушение электроснабжения и качество поставляемой электроэнергии
                        )

                    [2] => Array
                        (
                            [ID] => 163
                            [MESSAGE] => Консультация по отключениям/ перерывам в подаче электроэнергии
                        )

                    [3] => Array
                        (
                            [ID] => 164
                            [MESSAGE] => Несанкционированное подключение
                        )

                    [4] => Array
                        (
                            [ID] => 165
                            [MESSAGE] => Консультация по другим вопросам качества энергоснабжения
                        )

                )

            [33] => Array
                (
                    [0] => Array
                        (
                            [ID] => 166
                            [MESSAGE] =>  
                        )

                )

        )

)
Спасибо! Ваша заявка принята.

В ближайшее время с вами свяжется специалист.

Спасибо! Ваш запрос принят.

В ближайшее время с вами свяжется специалист.

Произошла ошибка!

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