Независимая энергосбытовая компания

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Логотип РН-Энерго

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Мобильное приложение

ООО «РН-Энерго» активно развивает цифровые каналы коммуникаций с клиентами для удобства и оперативности взаимодействия, поэтому при разработке наших сервисов используются только современные технологии.

С начала 2021 года функционирует Мобильное приложение ООО «РН-Энерго», разработанное по технологии Progressive Web Applications - Мобильное приложение представляет собой сайт в интернете и его можно добавить на экран вашего смартфона отдельной иконкой.

Основными преимуществами этой технологии является то, что приложение не нужно скачивать из магазинов и постоянно обновлять - его версия всегда актуальна.


Основной функционал мобильного приложения

Как установить приложение на смартфон?

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Для более детальной информации по установке Мобильного приложения можно ознакомиться с Руководством пользователя мобильного приложения или же перейти на страницу Вопросы и ответы в раздел «Вопросы, связанные с Мобильным приложением».

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Описание

Выполнение лицензионных требований Федеральным законом от 29.12.2017 N 451-ФЗ "О внесении изменений в Федеральный закон "Об электроэнергетике". Выполнение лицензионных требований Способы заочного обслуживания Для получения необходимой информации по вопросам энергоснабжения вы можете обратиться посредством способов заочного обслуживания клиентов. Способы заочного обслуживания Горячая линия по вопросам коррупции, этики и комплаенс В компании функционирует Горячая линия* для сбора и проверки информации о нарушениях работниками требований законодательства и внутренних нормативных документов, в том числе о признаках и фактах мошенничества и коррупции.

*Направление обращения на данный адрес означает согласие на обработку персональных данных в соответствии с ФЗ от 27.07.2006 №152-ФЗ «О персональных данных» Горячая линия по вопросам коррупции, этики и комплаенс Порядок подачи обращений, претензий и жалоб Порядок подачи обращений, претензий и жалоб

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                                    [FIELD_ID] => 62
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                                    [TIMESTAMP_X] => 05.08.2022 14:07:03
                                    [MESSAGE] => Удмуртская республика
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                                    [FIELD_TYPE] => dropdown
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                                    [FIELD_TYPE] => dropdown
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                                    [TIMESTAMP_X] => 05.08.2022 14:07:03
                                    [MESSAGE] => Хабаровский край
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                                    [FIELD_TYPE] => dropdown
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                                    [FIELD_ID] => 62
                                    [QUESTION_ID] => 62
                                    [TIMESTAMP_X] => 05.08.2022 14:07:03
                                    [MESSAGE] => Ханты-Мансийский автономный округ - Югра
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                                    [FIELD_TYPE] => dropdown
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                                    [FIELD_ID] => 62
                                    [QUESTION_ID] => 62
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                                    [FIELD_ID] => 62
                                    [QUESTION_ID] => 62
                                    [TIMESTAMP_X] => 05.08.2022 14:07:03
                                    [MESSAGE] => Чувашская республика
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                                    [FIELD_TYPE] => dropdown
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                                    [FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
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                                    [FIELD_ID] => 62
                                    [QUESTION_ID] => 62
                                    [TIMESTAMP_X] => 05.08.2022 14:07:03
                                    [MESSAGE] => Ямало-Ненецкий автономный округ
                                    [VALUE] => 
                                    [FIELD_TYPE] => checkbox
                                    [FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
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                                    [ID] => 327
                                    [FIELD_ID] => 62
                                    [QUESTION_ID] => 62
                                    [TIMESTAMP_X] => 05.08.2022 14:07:03
                                    [MESSAGE] => Ярославская область
                                    [VALUE] => 
                                    [FIELD_TYPE] => dropdown
                                    [FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [C_SORT] => 6400
                                    [ACTIVE] => Y
                                )

                        )

                    [VALUE] => 
                )

            [SIMPLE_QUESTION_888] => Array
                (
                    [CAPTION] => Я даю согласие на обработку своих персональных данных в соответствии с Политикой ООО «РН-Энерго» в отношении обработки персональных данных
                    [IS_HTML_CAPTION] => Y
                    [REQUIRED] => Y
                    [IS_INPUT_CAPTION_IMAGE] => N
                    [HTML_CODE] => 
                    [STRUCTURE] => Array
                        (
                            [0] => Array
                                (
                                    [ID] => 73
                                    [FIELD_ID] => 13
                                    [QUESTION_ID] => 13
                                    [TIMESTAMP_X] => 17.08.2021 17:19:33
                                    [MESSAGE] =>  Y
                                    [VALUE] => 
                                    [FIELD_TYPE] => checkbox
                                    [FIELD_WIDTH] => 0
                                    [FIELD_HEIGHT] => 0
                                    [FIELD_PARAM] => 
                                    [C_SORT] => 0
                                    [ACTIVE] => Y
                                )

                        )

                    [VALUE] => 
                )

        )

    [SUBMIT_BUTTON] => 
    [APPLY_BUTTON] => 
    [RESET_BUTTON] => 
    [REQUIRED_STAR] => *
    [CAPTCHA_IMAGE] => 
    [CAPTCHA_FIELD] => 
    [CAPTCHA] => 

    [SUB_QUESTIONS] => Array
        (
            [18] => Array
                (
                    [0] => Array
                        (
                            [ID] => 100
                            [MESSAGE] => Консультация по общим вопросам о Компании
                        )

                    [1] => Array
                        (
                            [ID] => 101
                            [MESSAGE] => Консультация  о профильных организациях
                        )

                    [2] => Array
                        (
                            [ID] => 102
                            [MESSAGE] => Консультация по другим общим вопросам
                        )

                )

            [19] => Array
                (
                    [0] => Array
                        (
                            [ID] => 103
                            [MESSAGE] => Общие вопросы по коммерческому предложению
                        )

                    [1] => Array
                        (
                            [ID] => 104
                            [MESSAGE] => Формирование коммерческого предложения
                        )

                    [2] => Array
                        (
                            [ID] => 105
                            [MESSAGE] => Согласование коммерческого предложения
                        )

                )

            [20] => Array
                (
                    [0] => Array
                        (
                            [ID] => 106
                            [MESSAGE] => Консультация по платным услугам
                        )

                    [1] => Array
                        (
                            [ID] => 107
                            [MESSAGE] => Оформление заявки на платную услугу
                        )

                    [2] => Array
                        (
                            [ID] => 108
                            [MESSAGE] => Оплата услуги
                        )

                    [3] => Array
                        (
                            [ID] => 109
                            [MESSAGE] => Консультация о статусе исполнения заявки на платную услугу
                        )

                    [4] => Array
                        (
                            [ID] => 110
                            [MESSAGE] => Оформление отказа от платной услуги
                        )

                    [5] => Array
                        (
                            [ID] => 111
                            [MESSAGE] => Изменение заказа на платную услугу
                        )

                    [6] => Array
                        (
                            [ID] => 112
                            [MESSAGE] => Прочее
                        )

                )

            [21] => Array
                (
                    [0] => Array
                        (
                            [ID] => 113
                            [MESSAGE] => Заключение договора
                        )

                    [1] => Array
                        (
                            [ID] => 114
                            [MESSAGE] => Переоформление договора на новое лицо
                        )

                    [2] => Array
                        (
                            [ID] => 115
                            [MESSAGE] => Расторжение договора
                        )

                    [3] => Array
                        (
                            [ID] => 116
                            [MESSAGE] => Изменение договора
                        )

                    [4] => Array
                        (
                            [ID] => 117
                            [MESSAGE] => Временное ограничение режима потребления электроэнергии по заявлению потребителя
                        )

                    [5] => Array
                        (
                            [ID] => 118
                            [MESSAGE] => Разногласия при заключении договора энергоснабжения
                        )

                    [6] => Array
                        (
                            [ID] => 119
                            [MESSAGE] => Присоединить субабонета
                        )

                    [7] => Array
                        (
                            [ID] => 120
                            [MESSAGE] => Подача/снятие напряжения (в рамках уведомления об ограничении по ДЗ)
                        )

                    [8] => Array
                        (
                            [ID] => 121
                            [MESSAGE] => Приостановка/возобновление расчетов
                        )

                )

            [22] => Array
                (
                    [0] => Array
                        (
                            [ID] => 122
                            [MESSAGE] => Передача показаний
                        )

                    [1] => Array
                        (
                            [ID] => 123
                            [MESSAGE] => Консультация по общим вопросам показаний ПУ
                        )

                    [2] => Array
                        (
                            [ID] => 124
                            [MESSAGE] => Корректировка показаний
                        )

                    [3] => Array
                        (
                            [ID] => 125
                            [MESSAGE] => Консультация по другим вопросам показаний ПУ
                        )

                )

            [23] => Array
                (
                    [0] => Array
                        (
                            [ID] => 126
                            [MESSAGE] => Консультация по выдаче ПД на бумажном носителе
                        )

                    [1] => Array
                        (
                            [ID] => 127
                            [MESSAGE] => Консультация по доставке ПД посредством ЭДО
                        )

                    [2] => Array
                        (
                            [ID] => 128
                            [MESSAGE] => Консультация по другим вопросам ПРД
                        )

                )

            [24] => Array
                (
                    [0] => Array
                        (
                            [ID] => 129
                            [MESSAGE] => Способы оплаты
                        )

                    [1] => Array
                        (
                            [ID] => 130
                            [MESSAGE] => Корректировка платежей
                        )

                    [2] => Array
                        (
                            [ID] => 131
                            [MESSAGE] => Розыск платежа
                        )

                    [3] => Array
                        (
                            [ID] => 132
                            [MESSAGE] => Сверка оплаты
                        )

                    [4] => Array
                        (
                            [ID] => 133
                            [MESSAGE] => Прочее
                        )

                )

            [25] => Array
                (
                    [0] => Array
                        (
                            [ID] => 134
                            [MESSAGE] => Вопросы по дебиторской задолженности
                        )

                    [1] => Array
                        (
                            [ID] => 135
                            [MESSAGE] => Введение  ограничения режима потребления 
                        )

                    [2] => Array
                        (
                            [ID] => 136
                            [MESSAGE] => Прочее
                        )

                )

            [26] => Array
                (
                    [0] => Array
                        (
                            [ID] => 137
                            [MESSAGE] => Изменение профиля Клиента
                        )

                    [1] => Array
                        (
                            [ID] => 138
                            [MESSAGE] => Консультация о способах изменения профиля клиента
                        )

                    [2] => Array
                        (
                            [ID] => 139
                            [MESSAGE] => Оформление согласия/отказа на обработку персональных данных
                        )

                    [3] => Array
                        (
                            [ID] => 140
                            [MESSAGE] => Изменение иных параметров профиля клиента
                        )

                )

            [27] => Array
                (
                    [0] => Array
                        (
                            [ID] => 141
                            [MESSAGE] => Общие вопросы по расчётам и начислениям
                        )

                    [1] => Array
                        (
                            [ID] => 142
                            [MESSAGE] => Расчёты
                        )

                    [2] => Array
                        (
                            [ID] => 143
                            [MESSAGE] => Расчёт пени
                        )

                    [3] => Array
                        (
                            [ID] => 144
                            [MESSAGE] => Перерасчёт предыдущих периодов
                        )

                    [4] => Array
                        (
                            [ID] => 145
                            [MESSAGE] => Выдача справок
                        )

                    [5] => Array
                        (
                            [ID] => 146
                            [MESSAGE] => Прочее
                        )

                )

            [28] => Array
                (
                    [0] => Array
                        (
                            [ID] => 147
                            [MESSAGE] => Консультация по работе в ЛКК
                        )

                    [1] => Array
                        (
                            [ID] => 148
                            [MESSAGE] => Консультация по работе c ЭДО
                        )

                    [2] => Array
                        (
                            [ID] => 149
                            [MESSAGE] => Консультация по официальному сайту компании 
                        )

                )

            [29] => Array
                (
                    [0] => Array
                        (
                            [ID] => 150
                            [MESSAGE] => Интерактивные сервисы 
                        )

                    [1] => Array
                        (
                            [ID] => 151
                            [MESSAGE] => Дистанционное обслуживание
                        )

                )

            [30] => Array
                (
                    [0] => Array
                        (
                            [ID] => 152
                            [MESSAGE] => Проявление мошеннических и(или) коррупционных действий
                        )

                    [1] => Array
                        (
                            [ID] => 153
                            [MESSAGE] => Риск нарушения антимонопольного законодательства
                        )

                )

            [31] => Array
                (
                    [0] => Array
                        (
                            [ID] => 154
                            [MESSAGE] => Консультация по общим вопросам ПУ 
                        )

                    [1] => Array
                        (
                            [ID] => 155
                            [MESSAGE] => Консультация по техническим характеристикам, эксплуатации ПУ, автоматизированным системам учета, сроку меожповерочного интервала
                        )

                    [2] => Array
                        (
                            [ID] => 156
                            [MESSAGE] => Консультация по изменению данных ПУ
                        )

                    [3] => Array
                        (
                            [ID] => 157
                            [MESSAGE] => Ввод данных ПУ
                        )

                    [4] => Array
                        (
                            [ID] => 158
                            [MESSAGE] => Перепрограммирование ПУ
                        )

                    [5] => Array
                        (
                            [ID] => 159
                            [MESSAGE] => Консультация по замене/установке ПУ/Ввод ПУ в эксплуатацию
                        )

                    [6] => Array
                        (
                            [ID] => 160
                            [MESSAGE] => Консультация по другим вопросам о ПУ
                        )

                )

            [32] => Array
                (
                    [0] => Array
                        (
                            [ID] => 161
                            [MESSAGE] => Консультация по качеству электроэнергии
                        )

                    [1] => Array
                        (
                            [ID] => 162
                            [MESSAGE] => Нарушение электроснабжения и качество поставляемой электроэнергии
                        )

                    [2] => Array
                        (
                            [ID] => 163
                            [MESSAGE] => Консультация по отключениям/ перерывам в подаче электроэнергии
                        )

                    [3] => Array
                        (
                            [ID] => 164
                            [MESSAGE] => Несанкционированное подключение
                        )

                    [4] => Array
                        (
                            [ID] => 165
                            [MESSAGE] => Консультация по другим вопросам качества энергоснабжения
                        )

                )

            [33] => Array
                (
                    [0] => Array
                        (
                            [ID] => 166
                            [MESSAGE] =>  
                        )

                )

        )

)
Спасибо! Ваша заявка принята.

В ближайшее время с вами свяжется специалист.

Спасибо! Ваш запрос принят.

В ближайшее время с вами свяжется специалист.

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